Citi

Senior Manager, Fraud Operations – Cards Security

Citi

full-time

Posted on:

Location Type: Office

Location: Jacksonville • Florida • United States

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Salary

💰 $93,440 - $140,160 per year

Job Level

Senior

About the role

  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
  • Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements

  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
persuasioninfluencewritten communicationverbal communicationunbiased decision making