Citi

Analista de Atención a Clientes – CPAEs virtuales

Citi

full-time

Posted on:

Location Type: Office

Location: Ciudad de Mexico • 🇲🇽 Mexico

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Job Level

Junior

About the role

  • Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
  • Identify process gaps requiring escalation, offering potential solutions
  • Assist with inventory management and workflow needs as dictated through risk priority and service level
  • Support a range of products and services
  • Analyze problems and formulate solutions through research and investigation
  • Navigate, test and execute moderately complex databases, spreadsheets, and systems
  • Ensure accurate and timely account handling
  • Assist in activities that help reduce organizational impact and/or loss
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

  • 1 year of relevant experience
  • Proficient computer and typing skills
  • Ability to adapt to new technology quickly and seamlessly
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work with others to complete assigned tasks
Benefits
  • Contabilidad básica
  • Excel intermedio (formulas)
  • Trabajo en equipo
  • Apertura a la retroalimentación laboral
  • Comunicación efectiva
  • Experiencia en atención a clientes
  • Disponibilidad de horario
  • Actividad 100% presencial

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
database managementspreadsheet analysisprocess documentationinventory managementproblem analysissolution formulationrisk assessmentaccount handlingworkflow managementcompliance adherence
Soft skills
clear communicationconcise writingadaptabilityteam collaborationethical judgmenttransparencyorganizational impact reductioninvestigative skillsattention to detailproblem-solving