Senior Operations Support Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Montana, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,720 - $106,080 per year
Job Level
Senior
About the role
- Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
- Influence decisions through advice and counsel as well as facilitate services to others in area
- Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
- Liaises with multiple teams across the Operations department
- Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
- Assume informal and formal leadership role within team as well as coach and train new recruits
- Has the ability to operate with a limited level of direct supervision
- Can exercise independence of judgement and autonomy
- Acts as SME to senior stakeholders and /or other team members
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 5-8 years of relevant experience
- Experience with automated end-to-end sourcing tools
- Proficient in Microsoft Office
- Ability and experience working in a fast paced, high pressure environment
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experienced in Unsecured Lending
- Experience with process improvements
- Experience with quality controls
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automated end-to-end sourcing toolsMicrosoft Officeprocess improvementsquality controls
Soft skills
analytical skillsleadershipcoachingindependence of judgementproblem-solvingdecision-makingorganizationtime managementwritten communicationverbal communication