Citi

Production Management Global Support Lead – Director

Citi

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

CloudMicroservicesNoSQL

About the role

  • Maintain high levels of stability, resiliency, and prevention for TWCS services, actively participating in and guiding incident recovery.
  • Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production.
  • Ensure high standards for Production Change Readiness and control adherence, prioritizing supportability, sustainability, and resiliency for technical changes.
  • Drive the adoption of standard production tools for TWCS applications, focusing on monitoring, observability, capacity, resiliency, recoverability, and automation improvements.
  • Proactively assess and manage dominant L1, L2, and L3 workload drivers, identify emerging trends, and devise plans to improve efficiency and service levels.
  • Minimize human intervention by leveraging Generative AI and Automation capabilities, prioritizing development/product opportunities.
  • Implement strong SLA/Performance measurement, analyse production insights, identify trends, and set clear goals for improvement.
  • Develop and maintain a strong understanding of Trade & Working Capital Solutions product functionality and business requirements.
  • Collaborate and influence senior leaders on stability and operational topics both internally and externally.
  • Manage and develop talent, conduct performance evaluations, and oversee reward & recognition.
  • Engage with vendors and partners to achieve high service levels.
  • Manage the TWCS Production budget and staffing, making commercially minded decisions to optimize Total Cost of Ownership (TCO).
  • Appropriately assess and manage risk, ensuring compliance with laws, regulations, and policies, applying sound ethical judgment, and transparently escalating/reporting control issues.

Requirements

  • Extensive industry-relevant experience, highly experienced in various Production Management disciplines with a track record of continual improvement.
  • Excellent interpersonal and communication skills, with the ability to influence and garner support from senior stakeholders and partners.
  • Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills.
  • Highly effective at navigating complex organizations.
  • Strong financial planning and cost discipline.
  • Exceptional staff engagement and talent development.
  • Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems.
  • Experience/knowledge with supporting applications deployed as microservices on Cloud Environments.
Benefits
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Production ManagementGenerative AIAutomationSLA/Performance measurementRelational databasesNoSQL databasesMiddlewareMicroservicesCloud EnvironmentsTechnical Change Readiness
Soft skills
Interpersonal skillsCommunication skillsInfluencing skillsCritical thinkingProblem-solving skillsTalent developmentStaff engagementAttention to detailNavigating complex organizationsCommercially minded decision making