Account Manager

• Overseeing all aspects of campaign development and execution on behalf of assigned clients, ensuring work is produced on time and with accuracy, in keeping with desired strategies
• Acting as the day-to-day contact with clients, focused on flawless execution of one-off and integrated campaigns
• Developing and maintaining expertise specific to assigned clients and lines of business
• Representing the voice of the client in all internal agency project meetings and discussions
• Fostering an easy exchange of information and productive communication between clients and the internal agency
• Partnering with clients in creative brief development and participating in kickoff meetings to effectively set projects in motion
• Identifying scope changes and their impact on the schedule, communicating implications to clients as needed
• Ensuring final deliverables meet quality standards and expectations of both the agency and the client
• Partner with data analysts to present campaign performance results and insights with clients
• Working in close collaboration with Creative Directors and Project Managers to enable consistency of team performance and client satisfaction overall
• Participating in project kickoff meetings, performing internal reviews and joining client presentation calls to aid the team in delivering high quality assets
• Demonstrating Citi’s purpose of making every client’s progress our passion

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