Registered Nurse – Patient Support, Call Center
Texas Health Action
Senior Call Center Supervisor
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Meridian • Idaho, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $58,656 - $77,360 per year
Job Level
Senior
About the role
- Lead and develop a team of 15-25 care professionals
- Ensure team meets performance metrics and provides effective customer service
- Develop leaders and provide growth opportunities
- Evaluate team performance and make recommendations
- Create and execute realistic action steps and timelines
- Drive organizational change through innovation and process improvement
- Recruit, hire, and build a productive team
- Fulfilling clients’ necessities while providing exceptional client experience
- Appropriately assess risk and drive compliance with applicable laws and policies
Requirements
- 2-5 years of relevant experience in a Customer Service role
- Proficient project management skills
- Effective written and verbal communication
- Influencing and relationship management skills
- Proficient with Microsoft Office
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project management
Soft skills
leadershipcustomer servicecommunicationinfluencingrelationship managementperformance evaluationorganizational changeprocess improvement