citema systems GmbH

AI Engineer – m/f/d

citema systems GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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Tech Stack

AzureCloud

About the role

  • Develop AI functionality for a production-grade chat service
  • Implement and enhance agent orchestration, including tool-calling to retrieval systems, knowledge APIs, and ticketing integrations
  • Prompt engineering: system and role prompts, response formatting, tone, citation rules, abort and escalation logic
  • Build guardrails: prompt injection/jailbreak mitigation, uncertainty handling, source-attribution requirements, policies (including safeguards against negative assertions)
  • Contribute to indexing and retrieval pipelines: chunking, metadata, versioning, re-indexing; integration of hybrid data sources
  • Establish evaluation and benchmarking: test queries, reference answers, scoring, automated regression tests
  • Telemetry and feedback: quality metrics, hallucination flagging, monitoring of AI components

Requirements

  • Hands-on experience in LLM engineering (RAG, agentic RAG), including evaluation methods (groundedness, hallucination, robustness)
  • Strong software engineering skills (APIs, testing, logging/monitoring), ideally cloud-native
  • Knowledge of Azure AI Services and, ideally, Azure AI Search
  • Understanding of data protection (PII), data governance, logging minimization, and retention
  • Team player, strong documentation skills, reliable in complex stakeholder setups
  • Very good spoken and written German required
Benefits
  • Active involvement in innovative future technologies
  • Flexible new-work model with hybrid working options
  • Permanent employment contract
  • Givve Card as a tax-free company benefit
  • Extensive decision-making authority and creative freedom
  • Individual career planning and development opportunities
  • Knowledge transfer and synergies through a strong team
  • Technological variety with exciting insights into security-relevant systems
  • Challenging work that's genuinely enjoyable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI functionality developmentagent orchestrationprompt engineeringindexing and retrieval pipelinesevaluation methodssoftware engineeringAPIscloud-native developmentloggingmonitoring
Soft Skills
team playerdocumentation skillsreliabilitystakeholder management