Supervisor, Middle Office Solutions, Treasury

CITCON

Supervisor managing client operations and processing activities for investment managers at Citco. Leading a team and ensuring high levels of customer service with attention to detail in a fast-paced environment.

Posted 7/20/2026full-timeHalifax • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cash and payment processing within Financial Services, ensuring adherence to established policies and procedures while providing exceptional customer service. Capable of leading teams, mentoring staff, and effectively communicating with clients and internal departments.

Highest-signal resume keywords

Cash/Payment ProcessingTeam LeadershipCustomer ServiceAttention to DetailMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPayment ProcessingStandard Settlement Instructions (SSI)Transaction ReportingProcess Monitoring

Soft Skills

Communication SkillsInterpersonal SkillsProblem-SolvingMulti-TaskingTeam Player

Tools & Technologies

Internal Payment SystemMicrosoft Outlook

Industry Keywords

Financial ServicesInvestment ManagementSWIFTOperational Procedures

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Support client operations by verifying, reporting and processing activities on their behalf. Our clients are Investment Managers whom we provide time sensitive services centralized around moving money in and out of their account(s) for various operational purposes.
Engage our clients in a professional manner and provide dependable service within the confines of daily bank cut-offs/hours by processing daily payments via internal payment system
Monitor process flows to ensure deliverables/daily payments are on track, assist where needed and escalate, if required
Ensure adherence to controls and procedures while taking a role as a Subject Matter Expert for the department
Prepare and oversee end of day transaction reports to circulate to clients and internal departments
Set-up and maintain Standard Settlement Instructions (SSI’s) in internal systems
Assist and lead performance discussions with junior staff, troubleshoot day-to-day issues, review/adjust work allocations as needed, and represent the group on internal and external calls
Oversee a team of Analysts and Senior Analysts supporting them and your Manager while delivering a high level of customer service to your client base
Ensure the team is able to work effectively, troubleshoot technical issues and work with the Manager to ensure the team is adequately equipped to service our clients
Work on strategic projects, as needed
Coordinate with multiple departments across the firm to drive results/complete deliverables

Requirements

What you’ll need

You have post-secondary education.
2-5 years’ experience in Financial Services focused around data entry and cash/payment processing
Experience leading teams, mentoring staff and coaching them in their roles
Strong customer service skills
With experience operating in a fast paced environment
Exceptional attention to detail and ability to multi-task to manage volumes
Can work independently and understand when to escalate
Ability to learn and follow established policies and procedures
Committed team player with excellent communication and interpersonal skills
Strong and confident English communication skills through e-mail and phone
Excellent Microsoft Office Suit and Outlook skills
Familiarity with SWIFT seen as an asset, but not a requirement

Benefits

Comp & perks

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.