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Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Support client operations by verifying, reporting and processing activities on their behalf.
- Engage clients in a professional manner and provide dependable service within daily bank cut-offs/hours by processing daily payments via internal payment system.
- Prepare and review payment transactions in proprietary treasury system.
- Set-up, review and maintain Standard Settlement Instructions (SSI’s) in proprietary treasury system and perform callbacks as required.
- Prepare and oversee end of day transaction reports to circulate to clients and internal departments.
- Responsible for training new or junior staff as needed or other team members during coverage scenarios.
- Lead mapping projects and new client onboarding.
- Coordinate with multiple departments across the firm to drive results and complete deliverables.
Requirements
What you’ll need- Post-secondary education.
- 1-3 years’ experience in Financial Services focused on data entry and cash/payment processing.
- Strong customer service skills.
- Experience operating in a fast-paced environment.
- Strong attention to detail and ability to multi-task to manage volumes.
- Work independently and understand when to escalate.
- Ability to learn and follow established policies and procedures.
- Committed team player with strong communication and interpersonal skills.
- Strong and confident English communication skills through e-mail and phone.
- Strong Microsoft Office Suite and Outlook skills.
- Familiarity with SWIFT seen as an asset, but not a requirement.
Benefits
Comp & perks- A range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
- We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
- Accommodations are available upon request for candidates taking part in all aspects of the selection.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycash processingpayment processingStandard Settlement Instructionstransaction reportingtreasury systemmulti-taskingattention to detailclient onboardingmapping projects
Soft Skills
customer servicecommunicationinterpersonal skillsteam playerindependent workescalationdependable serviceprofessional mannertrainingorganizational skills
Certifications
post-secondary education