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About the role
Key responsibilities & impact- This role is responsible for overseeing assigned assistant vice presidents and their respective clusters
- Ensures that the clients within the assigned CFS Mauritius portfolio are satisfied with timelines and quality of the deliverables
- Takes care of executing the company’s strategy and meeting the objectives of the company while ensuring that the policies and guidelines laid down by the company are fully understood and are properly and effectively implemented.
- To centralize control of client service delivery, continuous development of the working model
- To focus on client service level and satisfaction
- To take ownership of issues escalated by the direct assistant vice presidents
- To advocate continuous improvement to achieve operational excellence
- To maintain meaningful relationships with internal and external stakeholders locally and globally
- To monitor and ensure that the assigned teams/assistant vice presidents follow relevant internal Citco policies and workflows.
Requirements
What you’ll need- Bachelor’s degree in business related area
- Minimum of 6 years of experience in the financial services industry in Mauritius or business related area
- Proven track records of successful client relationship management and partnering with large to medium institutional clients
- Proven track record in successfully managing / leading teams and/or projects
- Have working knowledge of key MS Office programs
- Fluent in English.
Benefits
Comp & perks- We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementteam managementproject management
Soft Skills
leadershipcommunicationproblem-solvingstakeholder managementcontinuous improvement
Certifications
Bachelor’s degree