License Manager, Client Success Representative

Cisive

Client Success Representative at Cisive managing inquiries related to background screening processes. Collaborating with clients and internal teams to deliver exceptional service and support.

Posted 4/30/2026full-timeRemote • Maryland, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure that cases and information requests are delivered on time and that SLA's (Service Level Agreements) are met
Perform case research and analysis for internal and external customers
Monitor, enter, update, and close Service Center tickets
Facilitate and participate in client specific cross training of partner CSRs
Prepare, analyze, and determine trends for monthly account reviews
Escalate issues/questions to the next appropriate level
Respond appropriately to all client concerns and inquiries
Work on client projects, research, and deliverables
Work closely with Operations, IT and Finance to resolve client issues
Participate in weekly, monthly and/or quarterly calls with the client producing detailed notes and action items from the calls
Communicate case, compliance, and program updates and notifications to clients
Produce Salesforce tickets
Work to build a partnership between Cisive and the client

Requirements

What you’ll need

Minimum of 3-5 years of client relations
Background Screening and/or pre-employment screening experience strongly preferred
High School Diploma or equivalent required; Secondary education degree strongly preferred
Self-motivated and proactive
Good problem solving and analytical skills
Excellent written and verbal communication skills
Ability to multi-task, prioritize and make sound business decisions
Proficiency in Microsoft Office required
Salesforce experience and Target Process a plus
Ability to work independently and as part of a larger team
Client-focused
Goal Oriented

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case researchcase analysisproblem solvinganalytical skillsmulti-taskingprioritizationbusiness decision makingSalesforceMicrosoft OfficeTarget Process

Soft Skills

self-motivatedproactiveexcellent written communicationexcellent verbal communicationclient-focusedgoal orientedteam collaboration

Certifications

High School DiplomaSecondary education degree