Client Onboarding Specialist
Cisive
full-time
Posted on:
Location Type: Remote
Location: Maryland • Virginia • United States
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About the role
- Serve as primary point of contact for assigned new client onboardings.
- Plan, coordinate, and execute onboarding plans.
- Create a collaborative partnership with internal teams.
- Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
- Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
- Provide clear communications and ensure all onboarding documentation is current and accurate.
- Continuously see opportunities to improve the onboarding process and enhance the overall client journey.
Requirements
- High school diploma or equivalent required.
- Strong organizational skills with the ability to manage multiple onboardings simultaneously.
- Client-focused mindset with strong interpersonal and problem-solving abilities.
- Knowledge of background screening or similar industries (preferred).
- Strong focus on client satisfaction, providing timely support and creating effective solutions.
- Consistently deliver amazing client experiences.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizational skillsinterpersonal abilitiesproblem-solving abilitiesclient-focused mindsetcommunication skills
Certifications
high school diploma