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Clinical Product Consultant – CDI
CisionClinical Product Consultant at Waystar managing CDI product implementation and client adoption. Collaborating with clinical and customer success teams to improve healthcare payment workflows.
About the role
Key responsibilities & impact- Transfer knowledge of our CDI Suite of products and workflows to new and client users
- Provide client support to drive adoption of the Aware CDI product suite
- Utilize best practice processes for successful client adoption
- Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations, monitor client adoption of the CDI Suite
- Monitor client key performance indicators to identify opportunities for process improvement for clients
- Collaborate with the larger Waystar Customer Success team to create a seamless, integrated, and consistent experience for clients and users
- Collaborate with Waystar’s Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with our products
- Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite
- Provide insights from client interactions to inform future research initiatives and drive product roadmaps
Requirements
What you’ll need- Bachelor’s Degree or equivalent in Nursing (RN) required
- A minimum of 5-7 years of experience in CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership
- Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
- Demonstrated presentation skills with various stakeholders ranging from internal partners to C-suite
- Experience presenting CDI content and information
- 5+ years of clinical experience in acute care environments, critical care or ED preferred
- Self-starter, who is extremely motivated to demonstrate success
- Innovator who is looking for unique solutions that solve complex problems
- Attention to detail, highly organized, with an absolute focus on quality of work
- Team player DNA with a desire to solve for the interests of our clients and of our business
- Ability to travel 25 - 50% to client sites and company headquarters
Benefits
Comp & perks- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical documentation improvementmedical record codinghealthcare billingrevenue cycle managementpresentation skillsclient supportprocess improvementimplementation managementkey performance indicatorseducational program delivery
Soft Skills
self-startermotivatedinnovativeattention to detailhighly organizedteam playerproblem-solvingcollaborationcommunicationclient experience management
Certifications
Bachelor’s Degree in Nursing (RN)