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About the role
Key responsibilities & impact- Support the day-to-day operations, performance, and engagement of Clinical Product Consultants
- Function as a frontline leader and working manager, providing mentorship, guidance, and operational oversight
- Reinforce performance expectations through ongoing coaching, mentorship, and real-time feedback
- Monitor team quality and consistency as part of day-to-day support, identifying opportunities for improvement
- Support the development of new employees through structured onboarding, targeted coaching, and reinforcement of core competencies
- Maintain ongoing awareness of client activity and overall account health across the CPC team
- Conduct regular check-ins (1:1 meetings) to review client status, workload, and potential risks
- Manage an assigned portfolio of client accounts
- Review and approve team PTO requests, ensuring adequate coverage across clients
- Support continuity of operations through effective coordination of team availability
- Provide input to the Director on individual and team performance trends
Requirements
What you’ll need- Bachelor's degree in nursing (Registered Nurse)
- Minimum of 5 years of experience in CDI, utilization management, or related clinical services
- CDI: CCDS, CDIP, or equivalent certification
- UM: CCM or ACM
- Prior experience in management, mentorship, coaching, or informal leadership roles
- Strong communication, organizational, and problem-solving skills
- Demonstrated ability to balance individual responsibilities with team support
Benefits
Comp & perks- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CDIutilization managementclinical services
Soft Skills
mentorshipcoachingoperational oversightcommunicationorganizational skillsproblem-solvingteam support
Certifications
CCDSCDIPCCMACM