FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
- Be a problem-solver that seeks to understand the heart of each client’s issue.
- Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
- Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
Requirements
What you’ll need- Honesty and integrity – always doing the right thing for our clients
- Passion for service and a dedication to client satisfaction
- A curious nature that seeks to understand the root of the issue
- Focused on delivering on our promises
- Willing to do whatever it takes to always bring our best work
- Unafraid to move with speed and efficiency to make things happen
- A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
- Bonus Points (highly valued, but not required): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
- Prior use of Salesforce or another customer relationship management software
- Bachelor’s Degree
Benefits
Comp & perks- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
- Flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem-solvingclient communicationresearchdocumentationANSI X12 EDI transactionsmedical billing claim formsCMS 1500UB-04
Soft Skills
honestyintegritypassion for servicededication to client satisfactioncuriosityfocus on deliveryspeed and efficiencypositive attitude
Certifications
Bachelor’s Degree