Manager, Solution Adoption

Cision

Manager leading Solution Adoption team, ensuring client satisfaction and predictable results in healthcare payments. Overseeing project methodologies and team performance across various client accounts.

Posted 4/29/2026full-timeLehi • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast
Develop a bench of individual performers to support our growth plans
Understand and support the client project success criteria and metrics
Conduct weekly team meetings
Attend to team's emergency requests or client escalations when necessary
Proactively monitor clients to keep satisfaction at a high level
Act as a motivator to keep the morale up among team members
Oversee and manage all aspects of the solution adoption process
Coordinate Waystar project team resources and deliverables
Proactively identify and execute on opportunities for process improvements
Develop training programs to onboard new consultants and expand the skills of the existing consultants
Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients
Partner with Sales team to ensure smooth hand off from contract close to project kick off
Other duties as assigned

Requirements

What you’ll need

4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing
Proven leadership and issue resolution abilities
Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
Remote software implementations and project management
HIPAA regulation knowledge
Healthcare and medical billing terminology
Experience with Healthcare Practice Management Systems
Proficient with Microsoft Office Suite
Good written and oral communication skills; team player
Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS

Benefits

Comp & perks

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
Flexible time off for exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess improvementsremote software implementationstroubleshootingquality assuranceHealthcare Practice Management SystemsMicrosoft Office Suitepatient collectionsbilling

Soft Skills

leadershipissue resolutionprocess orientationproblem solvingcommunicationteam playermotivationclient satisfactiontraining development