Customer Success Manager – Danish Speaking

Cision France

Customer Success Manager retaining Nordic clients for Cision’s Brandwatch intelligence platform. Driving adoption, renewals, account growth, and executive stakeholder engagement.

Posted 8/11/2026full-timeRemote • 🇩🇰 DenmarkMid-LevelSenior💰 DKK 400,000 - DKK 425,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies, account growth, and relationship management within a SaaS environment. Proficient in leveraging CRM systems and social media tools to drive customer success and engagement.

Highest-signal resume keywords

Customer Success ManagementAccount Growth StrategiesCRM ProficiencySocial Media Platforms KnowledgeFluent Danish and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionAccount ManagementData AnalysisStrategic Account PlanningOnboarding and Training

Soft Skills

Excellent CommunicationOrganizational SkillsProblem-SolvingCritical ThinkingCollaboration

Tools & Technologies

SalesforceGainsightZendeskZuoraJIRA

Industry Keywords

SaaSCustomer SuccessSocial ListeningRetention TargetsQuarterly Business Reviews

About the role

Key responsibilities & impact

Own customer retention across a portfolio, including renewals, Quarterly Business Reviews, retention plans, and growth opportunities
Build trusted relationships with executive stakeholders and align Brandwatch solutions with customer goals and strategy
Drive customer adoption through onboarding, training, and best-practice initiatives
Grow accounts by increasing adoption across teams, departments, and use cases
Identify and share product feedback while managing expectations around enhancements and roadmap priorities
Build a Brandwatch customer community by sharing best practices, success stories, and lessons learned
Maintain accurate customer, opportunity, and renewal records in CRM and customer success systems
Partner with Product Support to resolve customer issues effectively and promptly
Coordinate Onboarding Specialists, Account Managers, and Professional Services to deliver a seamless customer experience
Advise customers on achieving business objectives and realizing the full value of Brandwatch

Requirements

What you’ll need

3+ years’ experience in a Customer Success role, ideally in SaaS or a similar technology environment
Experience working toward commercial and retention targets, including renewals and account growth
Proven experience managing customer portfolios and delivering retention and renewal outcomes
Excellent communication and presentation skills for engaging stakeholders at all levels
Strong understanding of social media platforms and social listening/monitoring tools
Experience working with global customers across multiple teams and regions
Strong organizational and time-management skills
Proactive, commercially minded approach with problem-solving and critical-thinking skills
Ability to work independently and collaborate with cross-functional teams
Experience developing and executing strategic account plans
Familiarity with data analysis and customer insights
Experience with CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA
Fluent Danish and English required
Additional Nordic language skills are a plus
Must already be based in the country of employment

Benefits

Comp & perks

Inclusive environment supporting diversity, equity, and inclusion
Equal opportunity employer
Reasonable accommodations for people with disabilities
Employee benefits and privileges (not individually specified)