Customer Project Manager

Cisco

Customer Project Manager delivering complex Cisco networking infrastructure projects in Pune or Bangalore. Leading AI-enabled project delivery, customer outcomes, and cross-functional engineering teams.

Posted 8/28/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex, customer-facing projects using Agile and Waterfall methodologies, with a strong focus on project lifecycle management, automation integration, and team mentorship. Proficient in utilizing AI tools for project automation and driving operational efficiency within IT infrastructure environments.

Highest-signal resume keywords

Project Management ExperienceAgile/Scrum MethodologiesPMP CertificationAI Integration for AutomationCisco Hardware/Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Scope ManagementTime ManagementCost ManagementQuality ManagementRisk ManagementHuman Resource ManagementNetwork Architecture KnowledgeChange Management ProcessesTelecom Infrastructure DeliveryData Integrity Management

Soft Skills

Excellent Communication SkillsNegotiation AbilitiesExecutive-Level Presentation SkillsMentorship and Team DevelopmentAdaptability to Diverse Time Zones

Tools & Technologies

MS-ProjectJIRAConfluenceExcelDigitized Delivery PlatformAI AssistantsPrompt Engineering

Certifications & Qualifications

PMPPRINCE2ITILSCRUM/ACP

Industry Keywords

IT Project ManagementCustomer-Facing ProjectsComplex EnvironmentsCisco ProductsOperational EfficiencyProject Lifecycle ManagementDelivery ExcellenceProgram OptimizationMultidisciplinary ProjectsService Provider Infrastructure

Tech Stack

Tools & technologies

PMPSwitching

About the role

Key responsibilities & impact

Manage the full project lifecycle from order to cash across scope, time, cost, quality, and risk using Waterfall and Agile methodologies
Mentor and develop Project Specialists to build high-performing delivery teams
Lead deployment of groundbreaking technologies within complex customer IT infrastructure environments
Manage workstreams and projects independently as part of larger programs and portfolios
Develop comprehensive project plans covering financial, resource, and material requirements
Use AI assistants and prompt engineering to automate routine management tasks, including meeting intelligence, action tracking, and status reporting
Drive Predictive Delivery and data integrity using the Digitized Delivery platform and AI-driven insights
Lead multiple simultaneous, multidisciplinary customer-facing projects, internal Cisco initiatives, and optimization services
Contribute to PMO methodology evolution and internal program optimization
Consult with customers and partners to plan, design, install, configure, and integrate Cisco products
Identify and drive automation opportunities, leading engineering teams to improve delivery excellence and operational efficiency
Collaborate with Cisco internal teams, customers, and partners to achieve business results and project success
Advise Engineering teams on product features, updates, and roadmaps using real-world project data
Advise customers on business outcomes, operational objectives, and service milestones

Requirements

What you’ll need

5–8 years of relevant end-to-end project management experience leading complex, customer-facing projects
College/University degree or equivalent
IT industry project management experience deploying innovative technologies in highly complex environments within functional or matrix organizations
Proficiency managing project scope, time, cost, quality, human resources, risk, and communications
Professional PM certification: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred)
Proficiency with MS-Project, JIRA, Confluence, and Excel
Ability to integrate AI tools for project automation
Foundational knowledge of network architecture, including routing, switching, and internet protocols
Knowledge of Cisco hardware/software solutions
Experience in Telecom/Service Provider Infrastructure project delivery preferred
Experience with contract Change Management processes and partner delivery/commercials for third-party resources preferred
Excellent English communication skills, written and oral, with negotiation and executive-level presentation abilities
Agile/Scrum project experience preferred
Adaptability to diverse time zone requirements
Willingness to travel locally and internationally as required by project scope

Benefits

Comp & perks

Diversity, flexibility, and purpose-driven culture
Great Place to Work environment
Career growth and development opportunities
Mentorship and professional development through the broader CX PM community