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Customer Success Specialist – Security
CiscoCustomer Success Specialist at Cisco guiding secure access and product adoption for customers. Leading engagements and feedback to improve product utilization in cloud and security architectures.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert-level knowledge in Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA, while effectively guiding customers through the product adoption journey and leading architectural initiatives. Holds advanced certifications and a strong background in security consulting or technical customer success roles.
Highest-signal resume keywords
Expert-Level Knowledge of Secure AccessExpert-Level Knowledge of UmbrellaExpert-Level Knowledge of DUOExpert-Level Knowledge of ISEExpert-Level Knowledge of NGFW
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Security ConsultingTechnical Customer SuccessProduct Adoption StrategyArchitectural InitiativesCustomer Environment Baselining
Soft Skills
Strategic AdvisingCommunicationProject Alignment
Tools & Technologies
Secure WorkloadXDRSNA
Certifications & Qualifications
CISSPCISMCCIE
Industry Keywords
Product RoadmapAdoption PlansSite Matrices
About the role
Key responsibilities & impact- Serve as a strategic advisor and technical expert leading targeted engagements to accelerate product adoption
- Lead the full adoption journey from baselining customer environments to providing feedback for product roadmap
- Document adoption plans, site matrices, and communications for project alignment
- Guide customers on strategic decisions and lead architectural initiatives
Requirements
What you’ll need- 7+ years in security consulting or technical customer success roles
- Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA
- Bachelor's or Master's degree in Engineering or Computer Science
- Multiple advanced certifications (CISSP or CISM plus CCIE preferred)
Benefits
Comp & perks- Professional development opportunities
- Flexible work arrangements
- Health insurance
- Retirement plans