Customer Experience Manager

Cisco

Leads customer experience management for Cisco software renewals, advocating for customer needs and driving adoption strategies. Collaborates with internal teams to optimize customer outcomes and service delivery.

Posted 8/2/2026full-timeSan Jose • Arizona, California • 🇺🇸 United StatesSeniorLead💰 $192,300 - $243,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving software adoption and value realization while effectively managing customer relationships and renewal processes. Strong ability to collaborate across teams and advocate for customer needs to achieve business outcomes.

Highest-signal resume keywords

Customer Relationship ManagementValue RealizationRenewal ManagementSolution DesignStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CollaborationAdvocacyLeadership

Certifications & Qualifications

CCNAIndustry Trend Certifications

Industry Keywords

Software AdoptionCustomer SuccessBusiness OutcomesCustomer Value WorkshopsExecutive Influence

About the role

Key responsibilities & impact

Drives the adoption of software, services, and value realization
Leads successful renewals and growth by proactively managing and mitigating renewal risk
Develops and maintains strong executive and technical influence with customer stakeholders
Advocates for customer needs within Cisco
Collaborates with sales, delivery, customer success, partners, renewals, and business entities
Identifies and design solutions that drive value and business outcomes for customers
Leads Customer Value Workshops and CBRs to review adoption progress

Requirements

What you’ll need

Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience
Associate level (e.g., CCNA) or equivalent relevant certification expected
Industry trend certifications

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date
up to 80 hours of unused sick time carried forward
optional 10 paid days per full calendar year to volunteer