Technical Support Manager

Cisco

Technical Support Manager responsible for addressing business model challenges in Cisco's Commerce Quote to Order team. Collaborating on multi-functional projects and analyzing internal processes and data for improvements.

Posted 7/30/2026full-timeRTP • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $118,700 - $160,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical operations support, utilizing a range of technologies including Java, SQL, and cloud solutions to analyze and resolve complex issues. Proven ability to collaborate with cross-functional teams to enhance business processes and ensure high customer satisfaction.

Highest-signal resume keywords

JavaSQLTechnical Operations SupportCase Management ToolsConfigure, Price, Quote Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PL/SQLOracleMongoDBCassandraSnowflakeAngularJSPythonAPIsRoot Cause AnalysisData Analysis

Soft Skills

Critical ThinkingProblem SolvingCollaborationCustomer Satisfaction

Tools & Technologies

ElasticKibana

Industry Keywords

Business ProcessesProduction SupportTicket ManagementKnowledge ManagementEmerging Digital Technologies

Tech Stack

Tools & technologies

AngularCassandraCloudJavaMongoDBOraclePythonSQL

About the role

Key responsibilities & impact

support scalable, forward-thinking solutions to address new business models and challenges
analyze internal processes, data, and problems
identify benefits from new capabilities using emerging digital and cloud technologies
act as the main point of contact for production support
manage and resolve tickets across various business units
triage and prioritize support tickets based on urgency and impact
conduct root cause analysis and apply critical thinking to solve complex problems
analyze trends in support tickets to proactively identify recurring issues
implement long-term solutions
collaborate closely with business users, analysts, and developers to understand issues and enhancements
ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
document processes, resolutions, and recurring issues for knowledge management and training purposes

Requirements

What you’ll need

Bachelor’s degree in Engineering with 6–7 years of relevant professional experience
3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana
3+ years of experience in technical operations support and the utilization of case management tools
Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems

Benefits

Comp & perks

health insurance
401(k) plan with Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter