Customer Success Technical Leader – Splunk Platform, SLED

Cisco

Customer Success Technical Leader passionate about delivering impactful solutions for customers using the Splunk Platform. Engaging with account teams and providing technical consulting to enhance customer experiences.

Posted 7/25/2026full-timeRemote • Colorado, North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $171,900 - $223,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Splunk Core administration and architecture, providing strategic technical consulting and guidance to enhance customer success. Proficient in SPL and scripting languages, with a strong focus on data onboarding and analytics.

Highest-signal resume keywords

Splunk Core AdministrationSPL (Search Processing Language)Technical ConsultingBig-Data AnalyticsSLED Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Splunk ArchitectureData OnboardingStatistical ModelingAnalytical ModelingScripting Languages (Bash)Application Development (Java, Python, .NET)Databases

Soft Skills

CollaborationCustomer EngagementStrategic Consulting

Tools & Technologies

Splunk PlatformAnalytical Tools

Industry Keywords

Customer SuccessEnterprise Applications

Tech Stack

Tools & technologies

CloudJava.NETPythonSplunk

About the role

Key responsibilities & impact

Fuel solutions ensuring every customer request makes the deepest impact possible
Be a Splunk expert and guide account teams and customers on optimal use of Splunk Platform
Deliver workshops, prescriptive guidance, and achieve onboarding milestones
Engage with Technical Success Engineers to assess account health
Collaborate with Customer Success Executives on adoption opportunities
Conduct strategic, case-based technical consulting (up to 90 days)
Provide recommendations for improving customer’s overall technical health
Maintain strong partnerships with Sales/Customer Success roles

Requirements

What you’ll need

Several years of experience administering and using Splunk Core (Enterprise/Cloud)
Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
Strong SPL (Search Processing Language) skills are essential
Solid experience in technical consulting or big-data analytics
SLED experience
Strong understanding of common enterprise applications (preferred)
Statistical and analytical modeling skills (preferred)
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools (preferred)

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off each year
Additional paid time away for family emergencies
Optional 10 paid days per full calendar year to volunteer
Annual bonuses for non-sales roles