Customer Success Platform Area TAM

Cisco

Customer Success Platform Area TAM driving customer success and technical solutions for Splunk products. Collaborating with teams for onboarding and optimizing customer engagements.

Posted 7/25/2026full-timeRemote • North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $161,900 - $205,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Splunk Core administration and technical consulting, with a strong focus on customer engagement and delivering impactful solutions. Proficient in data onboarding, scripting, and analytical modeling to address complex technical challenges and enhance customer satisfaction.

Highest-signal resume keywords

Splunk Core AdministrationSPL (Search Processing Language)Technical ConsultingCloud Migration ProjectsSplunk Consultant Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Splunk ArchitectureData OnboardingStatistical ModelingScripting Languages (Bash)Application Development (Java, Python, .NET)DatabasesAnalytical ToolsSplunk Data Management TechniquesEdge ProcessorIngest Processor

Soft Skills

Excellent Written CommunicationExcellent Oral CommunicationCollaborative Problem Solving

Tools & Technologies

Splunk PlatformSplunk CloudEnterprise Applications

Certifications & Qualifications

Splunk Consultant CertificationSplunk Cloud Administration Certification

Industry Keywords

Big-Data AnalyticsTechnical HealthCustomer OnboardingPractice KPIsConsultative Conversations

Tech Stack

Tools & technologies

CloudJava.NETPythonSplunk

About the role

Key responsibilities & impact

Passionate about customers and delivering impactful solutions
Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer
Guide account team members and customers on optimal use of the Splunk Platform
Provide recommendations for a customer’s overall technical health
Deliver strategic, case-based technical consulting (up to 90 days)
Collaborate with internal resources and customer-facing teams to manage customer needs
Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems
Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues
Deliver customer onboarding enablement-based workshops and achieve success milestones
Contribute to practice KPIs through process and collateral improvements, tool development, and implementation

Requirements

What you’ll need

Several years of experience administering and using Splunk Core (Enterprise/Cloud)
Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
Strong SPL (Search Processing Language) skills are essential
Solid experience in technical consulting or big-data analytics
Strong understanding of common enterprise applications
Statistical and analytical modeling skills are a plus
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
Hands-on experience with Splunk product implementation of focus and Splunk Cloud
Experience with cloud migration projects
Mastering Splunk Data Management Techniques training and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, Federated Search
Splunk Consultant and Splunk Cloud Administration Certified
Excellent written and oral communication skills

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
optional 10 paid days per full calendar year to volunteer