Technical Support Engineer, Splunk o11y, Cloud

Cisco

Technical Support Engineer assisting customers with Splunk Observability Cloud solutions. Managing escalations, collaborating with development engineers, and contributing to customer knowledge content.

Posted 7/19/2026full-timeBoulder • Colorado, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $94,200 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and technical account management, with a strong foundation in Kubernetes, REST APIs, and cloud computing. Proficient in troubleshooting, analytical problem-solving, and effective communication to enhance customer satisfaction and technical resolution.

Highest-signal resume keywords

Customer Support ExperienceTechnical Account ManagementKubernetes KnowledgeREST API UnderstandingTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesREST APIsCloud ComputingObservability ConceptsTroubleshootingAnalytical AbilitiesTechnical Issue InvestigationBug Reporting

Soft Skills

Effective CommunicationCollaborationProblem-Solving

Tools & Technologies

Splunk Observability Cloud

Certifications & Qualifications

Bachelor’s Degree in Computer Science

Industry Keywords

Customer SuccessSaaS SolutionEscalation ManagementSLA Guidelines

Tech Stack

Tools & technologies

CloudKubernetesSplunk

About the role

Key responsibilities & impact

support customers using the Splunk Observability Cloud SaaS solution
guide resolution of customer issues and escalations adhering to SLA guidelines
provide effective written and verbal communication to customers
collaborate with Splunk Development Engineers and Customer Success teams
contribute to technical knowledge content for customer self-service
utilize troubleshooting skills and web technologies knowledge
investigate technical issues to determine root causes
file detailed bug reports and escalate cases to Engineering when necessary

Requirements

What you’ll need

local to Boulder, CO or Richardson, TX
U.S. Citizen due to potential access to U.S. export-controlled technologies
flexibility for on-call rotations may be required
3+ years of experience in customer support, technical account management, or related field
foundational understanding of Kubernetes, REST APIs, cloud computing, and observability concepts
strong troubleshooting and analytical abilities with exceptional verbal and written communication skills
Bachelor’s degree in computer science or related field, or equivalent work experience

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
additional paid time away for family emergencies
optional 10 paid days per full calendar year to volunteer
annual bonuses subject to Cisco’s policies