Senior Director, CX Product Management

Cisco

Senior Director leading product management for Service Provider and Hyperscaler segment within Cisco’s Customer Experience. Responsible for product strategy and execution, driving growth in hyperscaler business.

Posted 7/18/2026full-timeSan Jose • California, Florida, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $280,100 - $384,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading product strategy and execution, particularly for hyperscale customers, with a strong focus on go-to-market strategies, product lifecycle management, and cross-functional collaboration. Proven ability to drive revenue growth and customer satisfaction through effective service model development and strategic partnerships.

Highest-signal resume keywords

Product ManagementGo-To-Market StrategyHyperscale Customer EngagementCross-Functional CollaborationEnterprise Technology Product Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle ManagementService Model DevelopmentPricing StrategyOffer DevelopmentRFP Response ManagementStrategic Deal NegotiationPerformance Metrics ManagementCloud Platform Experience

Soft Skills

LeadershipCollaborationStrategic ThinkingCustomer Engagement

Tools & Technologies

AWSMicrosoft AzureGoogle CloudCisco CX

Industry Keywords

HyperscalerService ProviderBusiness DevelopmentTechnical Strategy

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Lead product strategy and execution for one of Cisco CX’s most critical growth segments
Own the full product lifecycle including strategy, roadmap, offer development, go-to-market, and field engagement
Define service models, offers, and partnerships that align with hyperscale customers’ requirements
Drive development and launch of new CX services designed for Hyperscaler customers
Support high-impact opportunities including RFP responses, strategic deal negotiations, and executive customer engagements
Develop and execute GTM strategies for both segments including pricing models and partner enablement
Lead collaboration across CX Engineering, TAC, Customer Success, Sales, Finance, and external partners
Maintain awareness of the Hyperscaler and Service Provider competitive landscape
Define and manage key performance metrics including revenue growth and customer satisfaction

Requirements

What you’ll need

15 or more years of professional experience in product management, business development, technical strategy, or related fields
5 or more years of experience in a senior leadership role with responsibility for leading teams, programs, or product initiatives
Experience working with or supporting large-scale cloud platform providers (AWS, Microsoft Azure, Google Cloud, Meta, Apple, etc.) in a vendor, partner, customer, or internal product/strategy capacity
Experience developing, launching, or managing enterprise technology products or services for large or complex customers
Experience contributing to or leading go-to-market strategies, product or service offer development, or pricing and packaging strategies
Experience collaborating across cross-functional teams such as engineering, sales, marketing, customer success, or finance within a matrixed organization

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
paid time away including holidays, personal wellness days, vacation, and sick time
grants of Cisco restricted stock units
annual bonuses for non-sales roles and performance-based incentive pay for sales roles