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Cisco

Renewals Specialist

Cisco

Renewal Sales Representative managing contract renewals and growth for Splunk's software solutions. Working with Sales teams to maximize customer retention and engagement in Japan.

Posted 7/17/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing sales territories, achieving revenue goals, and ensuring customer renewal readiness. Proficient in contract negotiation, customer service, and maintaining accurate records in Salesforce.

Highest-signal resume keywords
Sales Territory ManagementContract Renewal ExpertiseBilingual in Japanese and EnglishCustomer Service OrientationNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Contract ManagementSalesforce.comRevenue ForecastingAccount ManagementUpselling and Cross-Selling
Soft Skills
Attention to DetailAnalytical ThinkingCommunication SkillsInterpersonal SkillsMulti-Tasking Ability
Certifications & Qualifications
Bachelor’s Degree in Technical Sales
Industry Keywords
Renewal ReadinessRevenue GoalsService ContractAsset ManagementCustomer Engagement

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Manage a sales territory carrying an individual quota in contract renewal and growth
  • Meet/exceed assigned revenue goals and on-time renewal rate targets
  • Work several quarters ahead of renewal dates to ensure customer ‘Renewal Readiness’
  • Identify expansion opportunities to generate additional revenue (upsell/cross-sell)
  • Prepare and provide customers renewal quotes within 90 days of support expiration
  • Maintain accurate account, license, service contract, asset and maintenance entitlement records within salesforce.com
  • Manage renewals from opportunity to invoice, understanding pricing and contractual obligations
  • Prepare weekly forecasts of renewal bookings and renewal rates within a tight band of accuracy
  • Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve

Requirements

What you’ll need
  • Speak Japanese and English
  • Bachelor’s degree or equivalent work experience in technical sales/renewals
  • Strong attention to detail
  • Logical and analytical thinker
  • Highly motivated and professional, with excellent communication and interpersonal skills
  • Demonstrated negotiation skills
  • Ability to multi-task and track multiple issues
  • Excellent customer service skills with an orientation towards helping customers
  • Strong desire and willingness to learn

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development