Technical Leader – Consulting

Cisco

Technical Leader role at Cisco providing technical support to Canadian Critical National Infrastructure customers. Engaging with customer teams and leading network crisis resolutions using advanced technologies.

Posted 7/15/2026full-timeOttawa • 🇨🇦 CanadaSenior💰 $126,000 - $160,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and debugging network protocols, with a strong focus on customer relationship management and technical support. Proficient in developing automation tools and simulating network environments to enhance service delivery.

Highest-signal resume keywords

Debugging & TroubleshootingNetwork Protocols (IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment Routing)Cisco Routing & Switching PlatformsExpert-Level Certification (CCNP / CCIE)Bilingual Proficiency (Canadian French & English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingTroubleshootingNetwork ProtocolsCisco RoutingLAN Switching ProtocolsIP Routing ProtocolsAutomation DevelopmentAI-Driven Tools

Soft Skills

Communication SkillsProblem-Solving

Tools & Technologies

Incident Management Systems

Certifications & Qualifications

CCNPCCIE

Industry Keywords

Public SectorHigh-Security Clients

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Provide 2nd and 3rd Tier technical support on debug device and network level issues
Build strong relationships with customers and Cisco internal teams
Develop shared lab environments to simulate customer network environments
Troubleshoot customer issues and find effective resolutions
Translate technical challenges into feedback to influence product development
Develop automation assets and AI-driven tools for service delivery

Requirements

What you’ll need

BS in a technical field (CS/EE preferred) or equivalent
5+ years of relevant experience
Minimum 3+ years of experience with debugging & troubleshooting
Experience supporting network protocols including IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, and Segment Routing
Knowledge of Cisco routing and switching platforms
Hands-on experience with LAN Switching Protocols and IP Routing protocols
Good communication skills with experience in break/fix problem-solving & trouble-shooting
Experience documenting technical issues in incident management systems
Experience working with Public Sector or high-security clients
Expert-level certification such as CCNP / CCIE or equivalent industry credential
Bilingual proficiency in Canadian French and English is highly desired.

Benefits

Comp & perks

Health insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off for exempt employees
80 hours of sick time off provided on hire date
Additional paid time away for family emergencies
Optional 10 paid days per full calendar year to volunteer
Annual bonuses for non-sales roles