Director, Engineering – SPIE

Cisco

Director of Engineering for Splunk's Incident Management team, focusing on enhancing customer experience and operational resilience. Leading customer-impacting incident response and collaboration with engineering leaders.

Posted 7/15/2026full-timeRemote • California, Colorado, Washington • 🇺🇸 United StatesLead💰 $230,100 - $325,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in incident management and customer operations, with a strong focus on leading engineering teams and enhancing customer experience through effective incident response and observability practices.

Highest-signal resume keywords

Incident ManagementProblem ManagementTechnical SupportCustomer OperationsSplunk

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ManagementProblem ManagementCritical Issue ManagementTechnical SupportEngineering Operations

Soft Skills

LeadershipCollaborationAccountability

Tools & Technologies

SplunkObservability Tools

Industry Keywords

Customer ExperienceEngineering Focused OrganizationCustomer Escalations

Tech Stack

Tools & technologies

Splunk

About the role

Key responsibilities & impact

Lead the functions that turn customer-impacting events into meaningful engineering and business signals
Strengthen how Splunk responds to incidents, learns from them, and manages customer escalations
Drive accountability for recurring issues across engineering, support, field, and business teams
Collaborate with engineering leaders responsible for developer observability
Champion resilience and ensure outstanding customer experience with products

Requirements

What you’ll need

Bachelors + 15 years of experience or Masters + 12 years of related experience
10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions
4+ years of supervisory experience including managing managers and leading a large engineering focused organization
Proven experience leading customer-impacting incident response functions
Strong understanding of Splunk and observability concepts and tooling across the industry

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time
Exempt employees participate in Cisco’s flexible vacation time off program
80 hours of sick time off provided on hire date
additional paid time away may be requested to deal with critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer
employees are also eligible to earn annual bonuses subject to Cisco’s policies