Customer Experience Product Manager – Hybrid

Cisco

Customer Experience Product Manager leading service development and customer outcomes for Cisco. Ensuring revenue growth and product roadmap influence through strategic vision.

Posted 7/15/2026full-timeSan Jose • California, Texas • 🇺🇸 United StatesSeniorLead💰 $168,800 - $241,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and service sales, with a strong focus on financial modeling, strategic decision-making, and cross-functional collaboration to drive customer outcomes and revenue growth.

Highest-signal resume keywords

Product ManagementFinancial ModelingAgile EnvironmentsLeadership SkillsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product GTMService Lifecycle PrinciplesPricing ForecastingProfitability ForecastingMarket Trend Analysis

Soft Skills

Communication SkillsInterpersonal SkillsInfluencing Skills

Certifications & Qualifications

CCIECCDEPMPITIL Expert

Industry Keywords

Cisco ServicesBusiness Case DevelopmentCustomer Experience MetricsCross-Functional TeamsExecutive Alignment

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

bridge the gap between ground breaking technology and tangible customer outcomes
develop the future of service offerings ensuring solutions drive significant revenue growth and long-term success
influence product roadmaps, financial health, and overall customer experience
conceptualize, build, and launch Cisco Services and Use Cases aligned with product portfolio
build compelling business cases and secure executive alignment to drive investment
apply financial skill to forecast pricing, profitability, and discounting models
serve as a central point of contact to streamline feedback from cross-functional teams
lead the portfolio roadmap to ensure CX metrics are attained and identify "white space" to differentiate Cisco

Requirements

What you’ll need

Masters in business or STEM with 8+ years of experience, or PhD with 5+ years of related experience, or BS in Engineering, Finance, Marketing with 6+ years of proven experience
8+ years of experience in Product GTM, product management, or service sales within a technical environment
Experience developing Partner Requirement Documents (PRDs) and leading service lifecycle principles
Experience analyzing complex data sets and market trends to influence strategic business decisions
Demonstrated experience in financial modeling for pricing, incentives, rebates, and/or profitability forecasting
Technical certifications such as CCIE or CCDE preferred
Professional certifications such as PMP or ITIL Expert preferred
Experience working in Agile environments and technical support operations preferred
Strong leadership, communication, and interpersonal skills with the ability to influence senior leadership without formal authority

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
optional 10 paid days per full calendar year to volunteer
annual bonuses subject to Cisco’s policies
performance-based incentive pay on top of base salary