Customer Success, Splunk Platform Area TAM

Cisco

Customer Success Platform Area TAM driving customer success through strong solutions on Splunk's platform. Collaborates effectively with account teams and delivers impactful customer strategies.

Posted 7/12/2026full-timeRemote • North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $161,900 - $205,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Splunk Core administration and architecture, with strong skills in SPL and experience in technical consulting and big-data analytics. Capable of delivering customer onboarding workshops and providing strategic recommendations for technical health and cloud migration.

Highest-signal resume keywords

Splunk Core AdministrationSPL (Search Processing Language)Technical ConsultingCloud Migration ProjectsData Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Splunk ArchitectureBig-Data AnalyticsStatistical ModelingAnalytical ToolsScripting Languages (Bash)Application Development (Java, Python, .NET)DatabasesSplunk Product ImplementationSplunk CloudTechnical Problem Solving

Soft Skills

Customer EngagementWorkshop FacilitationResearch SkillsCollaboration

Tools & Technologies

Splunk PlatformSplunk CoreSplunk Cloud

Industry Keywords

Enterprise ApplicationsTechnical HealthOnboarding EnablementAccount Management

Tech Stack

Tools & technologies

CloudJava.NETPythonSplunk

About the role

Key responsibilities & impact

As a Customer Success Platform Area TAM, you will fuel solutions to ensure every customer request makes the deepest impact possible for our customers.
Guide account team members and customers on optimal use of the Splunk Platform.
Provide recommendations for a customer’s overall technical health.
Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
Proactively engage Area aligned Technical Success Engineers to review and assess their account’s health situation.
Deliver customer onboarding enablement-based workshops and achieve success milestones.

Requirements

What you’ll need

Several years of experience administering and using Splunk Core (Enterprise/Cloud).
Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
Strong SPL (Search Processing Language) skills are essential.
Solid experience in technical consulting or big-data analytics.
Strong understanding of common enterprise applications.
Statistical and analytical modeling skills are a plus.
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
Experience with cloud migration projects.

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year for non-exempt employees
unlimited flexible vacation time for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
additional paid time away for critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer