Cloud Switching BE Escalation Engineer

Cisco

Cloud Switching BE Escalation Engineer at Cisco tackling customer critical issues for Catalyst and Meraki products. Collaborating with multiple teams to improve product quality and customer experience.

Posted 7/11/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudiOSSwitchingTCP/IP

About the role

Key responsibilities & impact

Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports.
Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects.
Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer-impacting issues.
Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.

Requirements

What you’ll need

5+ years of in depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC.
Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, EtherChannel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
Experience in routing and switching protocols such as OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly.
Excellent written and verbal communication skills for customer-impacting issues, multi-functional coordination, and support mentorship.

Benefits

Comp & perks

Flexible working arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VLANTrunksSTPEtherChannelLACPARPDHCPOSPFBGPMPLS

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationMulti-Functional CoordinationSupport Mentorship