Bilingual French Customer Service Representative

Cisco

Bilingual Customer Service Representative handling insurance inquiries via phone and email. Supporting Specialty Equipment division with document processing and customer satisfaction.

Posted 7/10/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Processes incoming insurance documents, accurately entering customer information into internal systems
Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
Reviews and replies to correspondence received through email customer service channels
Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff
Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
Coordinates problem resolution with necessary internal and external teams
Documents and updates customer records based on interactions
Works within guidance to arrange and prioritize activities to meet business objectives
Participates in team initiatives and shares feedback to improve processes and customer experience

Requirements

What you’ll need

High School Diploma or equivalent experience
Must speak, read, and write English and French fluently
Generally, a minimum of 3 years of Customer Service or Contact Center experience
Focus on data entry, email, and/or live chat servicing
Excellent written & verbal communication skills
Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric)

Benefits

Comp & perks

Medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryCustomer Information ProcessingEmail Correspondence ManagementLive Chat ServicingTyping Speed (7,000 KPH)

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTeam CollaborationFeedback Sharing

Certifications

High School Diploma or Equivalent