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Cisco

Client Operations Delivery Manager

Cisco

Client Operations Delivery Manager managing global fulfillment for Cisco's Demo Loan Services. Driving efficiency, overseeing vendor networks, and improving operational capabilities.

Posted 7/9/2026full-timeOeiras • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Oversee the global fulfillment ecosystem for Cisco’s Demo Loan Services (DLS), ensuring high-precision delivery of equipment to support critical sales cycles.
  • Govern our third-party provider network by enforcing contractual KPIs and operational standards to maintain service excellence across the distribution chain.
  • Drive the evolution of our distribution models by identifying and implementing scalable process improvements that optimize cost-control and operational efficiency.
  • Manage service-related expenditures to ensure full alignment with Cisco’s internal financial and compliance policies.
  • Lead cross-functional initiatives to modernize fulfillment capabilities, ensuring that operational changes are delivered with the agility required to meet evolving business needs.

Requirements

What you’ll need
  • 6–8 years of professional experience in supply chain operations, specifically within distribution, fulfillment, or vendor management.
  • Demonstrated experience managing third-party provider networks, including the oversight of contractual KPIs and operational standards.
  • Proven track record in analyzing operational trends and presenting data-driven findings to senior leadership.
  • Experience managing complex, cross-functional change initiatives within tight deadlines.
  • Proficiency with modern supply chain IT solutions, such as Warehouse Management Systems (WMS) or Transportation Management Systems (TMS).

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Supply Chain OperationsDistribution ManagementFulfillment ManagementVendor ManagementOperational Analysis
Soft Skills
Cross-Functional LeadershipData-Driven PresentationAgility in Change Management