Communications Manager, CX Product Management & Marketing

Cisco

Communications Manager focused on developing narratives for Cisco's Customer Experience Product Management. Engaging external and internal audiences through strategic communications and messaging.

Posted 7/7/2026full-timeSan Jose • California • 🇺🇸 United StatesSeniorLead💰 $165,000 - $208,000 per yearWebsite

About the role

Key responsibilities & impact

Developing a narrative that informs, encourages, and engages internal and external audiences
Employing a range of messaging platforms and channels, including internal and executive communications, customer and partner engagements, social media, newsletters, and industry events
Producing employee-facing communications (e.g., organizational messages and All Hands meetings)
Producing external content for executive leadership (e.g., keynote presentations, customer and partner executive briefings, thought leadership content)
Working with product management teams to articulate our value proposition and deliver it as a narrative in the form of presentations, messaging documents, blogs, and more
Collaborating with senior leaders in Product Management and Marketing, as well as CX Engineering stakeholders, Corporate Communications, Corporate Marketing, and People & Communities
Partnering with central communications teams to align messaging and content and amplify relevant stories

Requirements

What you’ll need

Bachelor’s degree in Communications, Business, Marketing or related field
10+ years in executive/internal/external communications
5+ years supporting senior executives
5+ years independently leading cross functional projects and communications
Ability to translate multi-dimensional content into simple and relatable concepts using tools such as PowerPoint, Video, AI Tools and/or scripting

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Content ProductionMessaging DevelopmentPresentation SkillsCommunication StrategyValue Proposition Articulation

Soft Skills

EngagementCollaborationTranslation of Complex Concepts