Customer Experience Specialist – Customer Success, Splunk

Cisco

Customer Success Specialist driving technical health and adoption strategies across strategic customer segments for Splunk. Advocating for customers and optimizing their use of Splunk technologies.

Posted 7/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $126,000 - $167,500 per yearWebsite

Tech Stack

Tools & technologies

Splunk

About the role

Key responsibilities & impact

Drives strategic and complex technical health and adoption strategies across large, strategic customer segments
Manage high-complexity enterprise deployments where AI-analytics inform both planning and execution
Serve as the customer advocate for support-related matters by monitoring support cases and understanding business impact
Acts as a trusted advisor to senior customer leaders
Oversees TAP execution and integration across multiple teams
Demonstrate knowledge across several Splunk products
Runs adoption business reviews and updates TAPs, integrating AI analytics
Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts
Manages adoption across multiple stakeholders and teams for consistency and quality
Communicates complex details in meetings or workshops
Designs and leads 1:1 many series; measures reach and impact
Leads technical strategy across customer success programs
Acts as Technology Evangelist

Requirements

What you’ll need

Must have working Splunk knowledge and/or Splunk Certifications
Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
Excellent verbal and written communication skills in both English and French
Expert level (e.g., CCIE) or equivalent relevant certification expected
Industry trend certifications

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st
additional paid time away may be requested for critical family issues
optional 10 paid days per full calendar year to volunteer
grants of Cisco restricted stock units

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer AdvocacyStrategic Planning

Certifications

Splunk CertificationsExpert Level Certification (e.g., CCIE)Industry Trend Certifications