Customer Experience Success Specialist

Cisco

Customer Success Specialist at Cisco driving product adoption and technical guidance for enterprise customers. Collaborating on strategies to ensure customers achieve business value from their investments.

Posted 7/1/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Serve as a strategic advisor and technical expert for customer engagements
Lead high-impact workshops and sessions tailored to customer needs
Accelerate product adoption and drive measurable business value
Document adoption plans and ensure project alignment
Guide customers on strategic decisions and product utilization

Requirements

What you’ll need

10–12+ years in CAI technical consulting or success roles
Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC
Mastery of public cloud integrations (AWS, Azure, GCP)
Expert understanding of AI-driven infrastructure and specific adoption challenges
Bachelor’s or Master’s degree in Engineering or Computer Science
Multiple advanced certifications (CCIE plus CISSP or CISM preferred)

Benefits

Comp & perks

Health insurance
401(k) retirement plan
Paid time off
Professional development opportunities
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Integration KnowledgePublic Cloud (AWS, Azure, GCP)AI-Driven Infrastructure MasteryAdoption PlanningProject Alignment

Soft Skills

Strategic AdvisingWorkshop FacilitationCustomer Guidance

Certifications

CCIECISSPCISM