Customer Success Specialist – Security

Cisco

Customer Success Specialist advising Cisco customers on security product adoption and driving measurable business value. Leading engagements, workshops, and providing strategic insights for product improvement.

Posted 7/1/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as a strategic advisor and technical expert
Lead targeted engagements that accelerate product adoption
Facilitate executive-level workshops
Provide feedback that directly crafts Cisco’s product roadmap
Identify and mitigate adoption risks
Document adoption plans and multi-functional communications
Guide customers on strategic and tactical decisions

Requirements

What you’ll need

10–12+ years in security consulting or technical customer success roles
Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA
Solid understanding of how security integrates with SDWAN and Data Center (ACI) architectures
Expert in verifying customer requirements and driving ongoing utilisation of advanced security features across global ecosystems
Bachelor's or Master's degree in Engineering or Computer Science
Multiple advanced certifications (CISSP or CISM plus CCIE preferred)

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Security ConsultingTechnical Customer SuccessProduct Adoption StrategiesRisk MitigationCustomer Requirement VerificationAdvanced Security Features UtilizationSDWAN IntegrationData Center Architecture (ACI)Documentation of Adoption Plans

Soft Skills

Strategic AdvisingFacilitation of Executive-Level WorkshopsMulti-Functional Communication

Certifications

CISSPCISMCCIE