Operations & Content Excellence Program Manager – Global Sales Activation

Cisco

Operations & Content Excellence Program Manager leading content strategy and change management activities at Cisco. Driving operational rigor and creative output for a modern sales team with AI-enabled sellers.

Posted 6/27/2026full-timeCalifornia, Colorado, New Jersey, New York • 🇺🇸 United StatesSeniorLead💰 $125,500 - $159,200 per yearWebsite

About the role

Key responsibilities & impact

Build, maintain, and continuously improve the team's operating model
Manage intake processes and triage incoming requests across Activation and Adoption workstreams
Oversee resource planning and capacity management in partnership with program leadership
Facilitate recurring team calls and cross-functional alignment sessions
Own and maintain the team’s Roadmap, Quarterly Performance activities, and Retrospective planning
Manage Metrics & Reporting frameworks to track program health and outcomes
Lead a creative contractor team to deliver high-quality, scalable content solutions
Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design
Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers
Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series
Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups
Lead a team of contractors to drive operational and content excellence
Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences
Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting

Requirements

What you’ll need

8+ years of experience in Program or Operations Management
Demonstrated experience in change management, program management, and operations
Proven experience leading or managing creative teams and/or contractors
Hands-on experience with Asana or similar project management software
Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent)
Prefer Prosci certification or deep working knowledge of the ADKAR model
Strong ability to manage multiple stakeholders across global and regional teams
Experience in a creative agency or internal content production environment
Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment
Experience supporting large-scale sales transformation or enablement programs

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested
Optional 10 paid days per full calendar year to volunteer
Grants of Cisco restricted stock units

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementoperations managementchange managementresource planningcapacity managementmetrics and reportingcontent developmentgraphic designvideo productionAI-assisted audio production

Soft Skills

stakeholder managementcross-functional collaborationindependent worknavigating ambiguityteam leadershipcommunicationorganizational skillscreative problem solvingperformance managementfacilitation

Certifications

Prosci certificationADKAR model knowledge