Customer Experience, Customer Success Specialist

Cisco

Customer Success Specialist advocating for customers' success with Cisco's Meraki platform. Engage with customers to drive adoption and value throughout their journey.

Posted 6/22/2026full-timeRTP • Illinois, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $96,600 - $128,900 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Act as the primary advocate for customers, championing their success
Driving customer adoption across the Meraki platform
Building and executing concurrent high-touch customer adoption strategies
Understanding how the Customer Success Adoption Motion, Customer use cases and Cisco CX services portfolio can benefit customers and partners
Identifying, engaging and building rapport with customers’ primary stakeholders
Collaborating across internal teams to deliver aligned, end-to-end solutions
Understanding the scope of the CSS role and proactively deflecting out-of-scope activities

Requirements

What you’ll need

3-5 years in a Customer Success-related role
Bachelor's degree in a technical field or equivalent experience
Proficient with Console, Salesforce, Tableau, & Microsoft Suite including Excel and SharePoint
Willingness to travel up to ~10% (dependent upon customer needs)
CCNA or equivalent certification or experience preferred
Demonstrated ability to build trust with customers and partners and effectively engage primary stakeholders
Business Intelligence/analytics experience preferred
Exceptional written and verbal communication in English and well-refined presentation skills to C-level executives
Technical proficiency in Snowflake and SQL.
Customer Success Manager (CSM) certification, CMSS, CCNA or DEVNET certified

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
optional 10 paid days per full calendar year to volunteer

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLSnowflakeBusiness IntelligenceAnalyticsCustomer Success Adoption MotionCustomer use casesCisco CX services portfolio

Soft Skills

Customer advocacyBuilding rapportCollaborationTrust buildingEngagement with stakeholdersWritten communicationVerbal communicationPresentation skills

Certifications

CCNACustomer Success Manager (CSM)CMSSDEVNET