Customer Experience, Customer Success Specialist

Cisco

Customer Success Specialist advocating for Cisco Meraki customer goals and driving long-term adoption. Fostering collaboration and building customer adoption strategies to enhance user experience with Meraki.

Posted 6/22/2026full-timeDallas • Illinois, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $96,600 - $128,900 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Act as the primary advocate for our customers
Align customer goals with Meraki's capabilities
Drive customer adoption across the Meraki platform
Build and execute concurrent high-touch customer adoption strategies
Collaborate across internal teams to deliver aligned solutions

Requirements

What you’ll need

3-5 years in a Customer Success-related role
Bachelor's degree in a technical field or equivalent experience
Proficient with Console, Salesforce, Tableau, & Microsoft Suite including Excel and SharePoint
Strong data analytics knowledge
Willingness to travel up to ~10%
CCNA or equivalent certification or experience preferred

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
Paid time off including holidays, personal wellness days, and flexible vacation time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticscustomer adoption strategies

Soft Skills

customer advocacycollaboration

Certifications

CCNA