Customer Success TAM, Splunk Platform

Cisco

Customer Success Platform Area TAM supporting customers by delivering workshops and guidance on the Splunk Platform. Ensuring customer success and technical health by addressing complex challenges and providing solutions.

Posted 6/19/2026full-timeRemote • North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $161,900 - $205,600 per yearWebsite

Tech Stack

Tools & technologies

CloudJava.NETPythonSplunk

About the role

Key responsibilities & impact

Support customers and guide account teams on using the Splunk Platform
Develop partnerships with Sales/Customer Success roles
Deliver workshops and onboarding milestones
Engage with Technical Success Engineers on account health situations
Provide recommendations for a customer’s overall technical health
Conduct research and solve complex technical problems
Deliver strategic consulting and customer enablement workshops

Requirements

What you’ll need

Several years of experience administering and using Splunk Core (Enterprise/Cloud)
Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
Strong SPL (Search Processing Language) skills
Solid experience in technical consulting or big-data analytics
Strong understanding of common enterprise applications
Statistical and analytical modeling skills are a plus
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
Hands-on experience with Splunk product implementation of focus and Splunk Cloud
Experience with cloud migration projects

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays, plus 1 floating holiday
1 paid day off for birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per year for non-exempt employees
Flexible vacation time for exempt employees
80 hours of sick time off per year
Optional 10 paid volunteer days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Splunk CoreSPLbig-data analyticsbashJavaPython.NETdatabasesanalytical toolscloud migration

Soft Skills

customer supportconsultingproblem solvingstrategic consultingcustomer enablement