Customer Project Manager

Cisco

Project Manager driving AI-assisted project management within Cisco's Customer Experience Centre. Partnering with executives and managing global, high-stakes projects for substantial business outcomes.

Posted 6/17/2026full-timePune • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Act as a strategic partner to executive leadership and key customer collaborators
Institutionalize next-generation project management methodologies
Drive predictive delivery by employing AI-driven insights to proactively manage project lifecycles
Hold full accountability for program-level financial health
Supervise sophisticated, high-stakes Projects and Programs across multiple accounts
Lead large and complex infrastructure projects within an account or group of accounts
Develop and present proposals and final agreements to customers and internal stakeholders
Use the Digitized Delivery platform and AI-driven insights to handle project lifecycles proactively
Influence customers in the assessment, planning, and management of projects

Requirements

What you’ll need

Bachelor's degree or equivalent experience in Engineering or Technology (BE/B.Tech or equivalent)
Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9 to 15 years.
Demonstrable experience in handling global, customer-facing projects in highly sophisticated functional or matrix organizations
Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementAI-driven insightsfinancial managementinfrastructure project managementproposal developmentproject lifecycle managementcustomer assessmentplanningmanagement

Soft Skills

strategic partnershipinfluencecommunicationleadershipcollaboration

Certifications

PgMPPRINCE2ITILSCRUMPMP