High Touch Engineering Technical Leader

Cisco

High Touch Engineer in Cisco Wireless technologies leading support for major web-scale customers. Resolving critical challenges and enhancing customer experience through technical leadership.

Posted 6/12/2026full-timeRTP • California, Florida, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $128,100 - $168,200 per yearWebsite

About the role

Key responsibilities & impact

Provide remote and onsite technical leadership, troubleshooting, and consultation for high-severity issues in the customer’s network
Resolve complex wireless network issues affecting connectivity, performance, and security across Cisco Wireless LAN Controllers (WLCs) and Access Points (APs)
Lead efforts in troubleshooting and restoring service during wireless network incidents, identifying root causes, and implementing effective solutions
Perform in-depth analysis of wireless network performance data, RF environments, and client behavior to identify bottlenecks, anomalies, and areas for optimization

Requirements

What you’ll need

Expert-level hands-on experience with Cisco Wireless LAN Controllers (WLCs), Access Points (APs), and advanced wireless protocols (802.11a/b/g/n/ac/ax)
Proven track record in diagnosing and resolving complex wireless connectivity, performance, and security issues in large-scale enterprise environments
Excellent collaboration and communication skills to work effectively with Meta teams and internal Cisco stakeholders
Prior experience with managing escalations in high-visibility environments
Familiarity with packet capture and analysis tools (e.g., Wireshark) for deep-dive wireless troubleshooting
Experience with scripting or automation for operational tasks and data analysis

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date
additional paid time away may be requested for critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer
eligibility to earn annual bonuses (non-sales roles)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cisco Wireless LAN ControllersAccess Points802.11a802.11b802.11g802.11n802.11ac802.11axwireless troubleshootingdata analysis

Soft Skills

technical leadershiptroubleshootingcollaborationcommunicationproblem-solvingescalation managementconsultationroot cause analysisservice restorationperformance optimization