Customer Experience Specialist, Customer Success – Splunk

Cisco

Customer Success Specialist managing Cisco technology adoption and renewals through AI-driven insights for US clients. Leading strategic initiatives and customer engagements to drive technology value.

Posted 6/8/2026full-timeRemote • Colorado, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $137,900 - $186,600 per yearWebsite

About the role

Key responsibilities & impact

Drives strategic, technical and complex adoption strategies across large, strategic customer segments
Regularly leads customized technical enablement initiatives such as executive briefings
Acts as a trusted advisor to senior customer leaders
Oversees TAP execution and integration across multiple teams
Demonstrates deep knowledge across several products in a secondary architecture
Runs adoption business reviews and updates TAPs
Partners with Sales and CX leadership to co-create adoption journeys

Requirements

What you’ll need

Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
Expert level (e.g., CCIE) or equivalent relevant certification expected
Industry trend certifications

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic thinkingtechnical enablementtrusted advisorleadershipcustomer engagementcollaborationcommunicationoversightproblem-solvingadaptability

Certifications

CCIEindustry trend certifications