Customer Experience Success Specialist – Splunk

Cisco

Customer Experience Success Specialist at Cisco driving software adoption strategies and ensuring customer success through AI-driven insights and tailored strategies. Collaborating with technical teams to improve business growth and technology utilization.

Posted 6/8/2026full-timeRemote • North Carolina, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $137,900 - $186,600 per yearWebsite

About the role

Key responsibilities & impact

Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution
Regularly leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
Demonstrates deep knowledge across several products in a secondary architecture
Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs
Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
Manages adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
Designs and leads 1:many series; measures reach and impact
Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders
Integrates advanced telemetry and AI models, designs and runs complex labs (multi‑domain, multi‑site) to de‑risk deployments; documents “known good” patterns; adapts them dynamically to address specific customer technical challenges
Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
Leads cross-functional initiatives to scale best practices globally and improve customer outcomes
Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy
Represents CSS community and interests in planning and decision-making forums

Requirements

What you’ll need

Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
Expert level (e.g., CCIE) or equivalent relevant certification expected
Industry trend certifications

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
optional 10 paid days per full calendar year to volunteer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI analyticstelemetryarchitecture designcomplex deploymentstechnical enablementcustomer success strategyadoption strategiesdata analysissolution demonstrationcross-functional collaboration

Soft Skills

communicationleadershipmentoringstrategic thinkingcustomer relationship managementproblem-solvingadaptabilityteam managementstakeholder engagementpresentation skills

Certifications

CCIEindustry trend certificationsrelevant technical certifications