Customer Success Technical Leader – TAM, Splunk Core Platform, DoD/INTEL

Cisco

Customer Success Technical Leader assisting organizations with effective use of the Splunk Core platform. Onboarding customers and providing impactful solutions to maximize platform value.

Posted 6/8/2026full-timeRemote • Maryland, North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $171,900 - $223,400 per yearWebsite

Tech Stack

Tools & technologies

CloudJava.NETPythonSplunkTypeScript

About the role

Key responsibilities & impact

provide impactful solutions to customer challenges
onboard and enable customers through workshops
assess account health, especially at renewal time
engage with Customer Success Executives on opportunities
guide account teams and customers on optimal platform use
deliver strategic technical consulting within 90 days
contribute to practice KPIs and process improvements

Requirements

What you’ll need

Several years of experience administering and using Splunk Core (Enterprise/Cloud)
Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
Strong SPL (Search Processing Language) skills are essential
Solid experience in technical consulting or big-data analytics
TS/SCI Clearance
Strong understanding of common enterprise applications
Statistical and analytical modeling skills are a plus
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
Hands-on experience with Splunk product implementation of focus
Experience with cloud migration projects

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date
optional 10 paid days per full calendar year to volunteer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Splunk CoreSPLbig-data analyticsscripting languagesJavaPython.NETdatabasesanalytical toolscloud migration

Soft Skills

customer engagementtechnical consultingaccount managementprocess improvementworkshop facilitation

Certifications

TS/SCI Clearance