Business Operations Analyst

Cisco

Business Operations Analyst managing cross-functional sales operations activities at Cisco. Driving performance tracking, escalations, and supporting leadership decision-making.

Posted 6/5/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, CX, Finance, Operations, CPS etc.
Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; Ensure funnel discipline; Highlight risks by monitoring large deals and be integral part of the commit call cadence
Services/CX business tracking & performance management across technical & Advisory services at both new and renew levels
Escalations / Commission Issues – Oversee & close any escalations/ Commission issues by connecting all relevant stakeholders; providing guidance, oversight to team
NYR - Govern, Facilitate, Coordinate, Oversee the NYR process across APJC across account transfer, goal-sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc
Complete ownership of all Compensation/SPIFF/Incentives/Sales recognition programs
Change management - any operational implications because of GTM changes, NYR updates etc
Responsible for providing feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC etc) and consequent adoption of tools across the sales operations community
Responsible for identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives
Align operations with Cisco's overall strategic priorities, provide feedback to leadership. Become a trusted advisor for the APJ SP Leadership Team; Support APJ SP Leadership in making critical business decisions providing solid fact-based analysis.

Requirements

What you’ll need

5-8 years in a sales operations, program, project or functional management position.
High analytical skills, financial
Ability to develop & present strong data driven business proposals
Knowledge of Cisco Sales Operations basics: Tools/Systems and Process
Ability to interact with multiple cross functional teams; Works effectively with regional and global teams.
Excellent program & project management skills
Asia-Pacific regional experience desirable.
Knows how to have fun.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales operationsprogram managementproject managementdata analysisperformance managementfunnel managementfinancial analysischange managementsales recognition programssales improvement initiatives

Soft Skills

analytical skillscommunicationinterpersonal skillsleadershipcollaborationproblem-solvingpresentation skillstrust advisorfeedback provisioncross-functional teamwork