Senior Workers Comp Claims Specialist

Cisco

Workers Comp Senior Claims Specialist managing and negotiating complex claims at National Interstate Insurance Company. Requires a Bachelor's degree and 13 years of property and casualty claims experience.

Posted 5/20/2026full-timeRichfield • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manages a large inventory of highly complex claims to evaluate compensability/liability
Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability, and damages
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
May attend arbitrations, mediations, depositions, or trials
Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
Performs other duties as assigned

Requirements

What you’ll need

Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Experience: Generally, a minimum of 13 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
Excellent analytical, negotiation, and problem-solving skills
Demonstrates expert knowledge of insurance policies, coverage, and claims handling procedures
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
Proven ability to handle confidential information with discretion

Benefits

Comp & perks

We offer competitive benefits packages for full-time and part-time employees*
Full-time employees have access to medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims investigationsclaims handlingnegotiationanalytical skillsproblem-solvingcoverage analysissettlement agreementsliability assessmentpayment authorizationcaseload organization

Soft Skills

interpersonal skillscommunication skillsleadershiprelationship buildingcoachingperformance managementdiscretionstrategic thinkingprioritizationteam collaboration

Certifications

Bachelor’s DegreeAssociate in Claims (AIC)