Business Operations Manager – Service Supply Chain

Cisco

Business Operations Manager orchestrating cross-functional initiatives in Cisco’s Service Supply Chain. Streamlining processes and maximizing customer satisfaction while mitigating operational risks.

Posted 5/8/2026full-timeRemote • California, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $125,500 - $159,200 per yearWebsite

About the role

Key responsibilities & impact

Orchestrates cross-functional initiatives to directly impact service levels
Streamlines operational processes and maximizes customer satisfaction
Responsible for planning, executing, and governing programs across the full lifecycle
Ensures alignment to strategic objectives while maximizing resource efficiency
Mitigates operational risks and drives continuous process improvement
Builds consensus and provides expert guidance on operational excellence
Navigates systemic challenges to implement scalable solutions
Establishes robust operational governance frameworks

Requirements

What you’ll need

Experience supporting Cisco CX/service delivery or service supply chain operations
Bachelor’s degree in business, Supply Chain, Engineering, or a related field
6+ years of project or program management experience in a complex, cross-functional environment
Demonstrated expertise in project/program management best practices (e.g., PMI standards)
Proven experience managing program scope, schedules, resources, risks, and interdependencies
Experience delivering program status updates, financial reporting, and stakeholder communications
Strong analytical and strategic thinking skills
Ability to influence stakeholders and lead effectively in a matrixed organization

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to meeting Cisco’s policies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprogram managementoperational processesrisk managementprocess improvementresource efficiencyfinancial reportingstakeholder communicationsprogram scope managementschedule management

Soft Skills

analytical skillsstrategic thinkinginfluencing skillsleadershipconsensus buildingcommunication skillscross-functional collaborationproblem-solvingguidance on operational excellencenavigating systemic challenges

Certifications

PMI standards