Pre-Sales Solutions Engineer

Cisco

CCaaS/CPaaS Solutions Engineer providing technical guidance and presales support for Cisco Customer Engagement. Collaborating with Presales Architects and supporting sales teams in Enterprise sector.

Posted 5/8/2026full-timeRemote • Florida, Maryland, New Jersey, North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $182,300 - $230,100 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise
key collaborator and technical contributor on a stellar team of Presales Architects
support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development
promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings
perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes
design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
support proof of concept or trial motions in support of customer outcome and technical closure

Requirements

What you’ll need

at least 4 years of Consulting or Pre-Sales Engineering experience
deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity
deep technical understanding of the Contact Center field – on-prem and cloud
experience consulting with customers through premise based to cloud migrations
experience with AI, CRM, WFO, Customer Journey as a Service

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
additional paid time away may be requested to deal with critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer
annual bonuses for non-sales roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CCaaSCPaaSAIWFOsolution designrequirements gatheringtechnical discoverycloud-based communication technologieson-premises systemscloud migrations

Soft Skills

technical guidancecollaborationbusiness developmentpartner mentoringcustomer engagementpresentation skillsimpactful demonstrationsconsultingstakeholder managementproblem-solving